Refund Policy

 Please read the entire return and shipping damage policies carefully before purchase.

If you are unsatisfied with your purchase, a return may be possible if the product is unused, undamaged and properly repackaged for the return shipment. This policy applies for up to 48 hours after the marked date of delivery. To begin a refund or exchange process, contact us through the website or directly at jhoneyglassworks@gmail.com. Additionally, we welcome feedback at any point during your user experience.

It is important to note that the refunded amount excludes all shipping costs. This policy extends to both the fees at the point of purchase as well as return. Before a refund is issued, J.Honey Glassworks reserves the right to request preshipment photos and perform an inspection on the returned product. This policy helps us protect you and hold our shipping partners accountable.

Shipping Damage Policy

We're confident in our packaging methods because we have an amazing reputation for getting glass to our customers safe and sound! To protect your purchase, all of our packages require a signature upon delivery. This policy guarantees you an opportunity to inspect the state of the parcel upon delivery. If you suspect your product was damaged during shipping, it is your responsibility to refuse the box.

Because our shipping methods have had a 100% success rate during our 5 years of operation, all damage claims are handled on a case by case basis. Customers should be aware that in the rare event of damage during shipment, it may not be possible to repair or replicate the damaged delivery due to the unique nature of the work. However, please note that providing you with a positive buying experience is always our priority.

To find out more or resolve any problems associated with damage during shipment, please contact us directly at jhoneyglassworks@gmail.com or through the contact us option on the websites browse menu.

Contact Us

If you have any questions about these policies, please direct them to the contact us page on the site or to our email jhoneyglassworks@gmail.com.